Return Material Authorization Document

 

Xmultiple's Engineering Department


RMA Return Procedures


RMAs numbers are submitted by Xmultiple's accounting department. Defective Parts must be returned within 10 calendar days of ship date of the replacement part(s).

RMAs returned as a part of the Distribution Trade-In program: These returns are due within 90 days from the last product ship date (of the new Sales Order). Any product not returned within the specified period of time will be subject to invoicing for the same credit amount received at time of sale.

RMAs returned for credit: Please return parts within 30 days after RMA creation. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Products should be returned for Return with Credit RMAs using an issued RMA number.

RMAs returned without credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, Xmultiple reserves the right to invoice for non returned product at the current list price. Products should be returned using an issued RMA number and you are responsible for all return shipping costs and customs duties.

RMAs returned for replacement: Please return parts within 15 days after RMA creation. Products should be returned using an issued RMA number. You are responsible for all return shipping costs and customs duties unless Xmultiple agrees in writing to incur these costs.

  • Follow these packing instructions for all return shipments:
  • Use the disposable grounding wrist straps to avoid static damage when handling parts.
  • Reuse the packaging from the replacement parts to return the replaced hardware.
  • Securely seal the box(es).
  • Write the corresponding RMA number(s) prominently on the outside of each box.
  • Please note it may take as many as seven (15) days for Xmultiple to receive your return shipment.
  • Check the status of your RMA with the Xmultiple accounting department.

 

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