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Changing an Order

Xmultiple orders are non-cancellable and non-returnable. The reason for this policy is that Xmultiple connectors are manufactured when you order with date codes provided with every order. The date codes for connectors are important and you should discuss this issue with your engineering department for all connectors and components you purchase from any manufacturer.

If you have already completed an order and wish to add an additional item to your order, you may need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number.

 

Sample Approval Required Before Ordering

Xmultiple requires all products to be sampled and tested before an order is placed. Sample testing must include an operational test with the customer's prototype boards or a test board. A customer's mechanical engineer should physically use the sample while performing their CAD/CAM printed circuit board layout process. Below is a Checklist of features which must be approved. This is written approval. The Sample Approval Form is to be faxed or email after it has been signed.

 

The Sample Approval Form has a checklist of specification features which include:

  • Connector Type - RJXX
  • Transmission Speed (10/100Mbps, 1GB, 10GB or None )
  • Number of Ports
  • Number of Positions
  • Number of Contacts
  • Unshielded or Shielded
  • PCB Mount - Thru-Hole or SMT
  • Type of PCB Mount - Right Angle or Vertical mount
  • Polarity of LEDs
  • Footprint - Layout on PCB
  • Verification of all connector dimensions which are on product drawing.
  • Verification of schematic if Magnetic Jack
  • Contact Pin Plating
  • LED Color ( If LEDs included )
  • Shielding EMI tabs or No EMI tabs and description of EMI tab placement and number
  • Series Type with Tab Up or Tab Down
  • Surge Protection (Yes/No)
  • PoE (Yes/No)
  • Length of contact pins
  • Standard PBT Housing Material or Optional Nylon High Temperature Housing Material
  • Optional features listed

 

Expediting Order Deliveries

Xmultiple's delivery policy is "Best Effort" only and we cannot guarantee delivery dates. Xmultiple will however attempt to expedite delivery dates when requested. All requests must be made in writing in a form of an email, fax document or letter. Xmultiple's success in expediting will depend on the availability of raw materials, and delivery of raw materials to our manufacturing facilities.

Xmultiple Expedite Order Request Form

 

Order Status

Check the status of any of your orders by calling our Order/Sales coordinators. This is the easiest and fastest way to get the most current information regarding your order.

If your order has been shipped via FedEx or UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the FedEx or UPS website.

Tracking Orders

 

NAFTA Orders (Canada and Mexico)

NAFTA Certificate of Origin Information and Forms

 

ECCN - Export Control Classification Number

Not Technology Applicable for Xmultiple Connector/Component Products - In addition, Xmultiple does not ship products into restricted countries.

ECCN and EAR99 Information

 

HTS Code - Harmonized Tariff Schedule Code

Harmonized Tariff Schedule Code for Xmultiple Connectors - 8536.69.4010

Harmonized Tariff Schedule Code for Xmultiple Components - 4404.14.4541

Harmonized Tariff Schedule Code for Xmultiple X-Sealant Gel - 2710.19.3750

Harmonized Tariff Schedule Code for Ohter Xmultiple Products - Please Call for Code

 

Phone Orders

Xmultiple accepts orders over the phone.

To order by phone, please call us at 1-805-579-1100. during our customer service hours. Before calling, please note the Product Numbers of the items you wish to order. To find the Product Number please visit our website or call our sales staff. Thank you for your business.

 

Return Material Authorization - RMA

For RMA Policy and RMA Form

 

Request Quotations

For Quotations (RFQ) quotes@xmultiple.com and RFQ@xmultiple.com

 

Approval Of Orders

All Orders are subject to credit approval and acceptance by Xmultiple.

 

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