orders are non-cancellable and non-returnable. The reason
for this policy is that Xmultiple connectors are manufactured
when you order with date codes provided with every order.
The date codes for connectors are important and you should
discuss this issue with your engineering department for
all connectors and components you purchase from any manufacturer.
you have already completed an order and wish to add an additional
item to your order, you may need to cancel your initial
order and place a new order. Contact Customer Service for
assistance. Please include the order number.
Approval Required Before Ordering
requires all products to be sampled and tested before an
order is placed. Sample testing must include an operational
test with the customer's prototype boards or a test board.
A customer's mechanical engineer should physically use the
sample while performing their CAD/CAM printed circuit board
layout process. Below is a Checklist of features which must
be approved. This is written approval. The Sample
Approval Form is to be faxed or email after it has been
Sample Approval Form has a checklist of specification features
Type - RJXX
Speed (10/100Mbps, 1GB, 10GB or None )
Mount - Thru-Hole or SMT
of PCB Mount - Right Angle or Vertical mount
- Layout on PCB
of all connector dimensions which are on product drawing.
of schematic if Magnetic Jack
Color ( If LEDs included )
EMI tabs or No EMI tabs and description of EMI tab placement
Type with Tab Up or Tab Down
of contact pins
PBT Housing Material or Optional Nylon High Temperature
delivery policy is "Best Effort" only and we cannot
guarantee delivery dates. Xmultiple will however attempt
to expedite delivery dates when requested. All requests
must be made in writing in a form of an email, fax document
or letter. Xmultiple's success in expediting will depend
on the availability of raw materials, and delivery of raw
materials to our manufacturing facilities.
Expedite Order Request Form
the status of any of your orders by calling our Order/Sales
coordinators. This is the easiest and fastest way to get
the most current information regarding your order.
your order has been shipped via FedEx or UPS, you may track
it using links provided in your order detail. It may take
up to one (1) business day for your information to be posted
on the FedEx or UPS website.
Orders (Canada and Mexico)
Certificate of Origin Information and Forms
- Export Control Classification Number
Technology Applicable for Xmultiple Connector/Component
Products - In addition, Xmultiple does not ship products
into restricted countries.
and EAR99 Information
Code - Harmonized Tariff Schedule Code
Tariff Schedule Code for Xmultiple Connectors - 8536.69.4010
Tariff Schedule Code for Xmultiple Components - 4404.14.4541
Tariff Schedule Code for Xmultiple X-Sealant Gel - 2710.19.3750
Tariff Schedule Code for Ohter Xmultiple Products - Please
Call for Code
accepts orders over the phone.
order by phone, please call us at 1-805-579-1100. during
our customer service hours. Before calling, please note
the Product Numbers of the items you wish to order. To find
the Product Number please visit our website or call our
sales staff. Thank you for your business.
Material Authorization - RMA
RMA Policy and RMA Form
Quotations (RFQ) firstname.lastname@example.org
Orders are subject to credit approval and acceptance by